Customer Service



It is our goal to meet your expectations.

Here at Murray's Toggery Shop, the customer is always our most important asset. We will do everything in our power to ensure you are satisfied with your product and shopping experience; whether in the store, over the phone or here on our website. Please contact us anytime to let us know how we are doing. Thanks!

Shipping

USPS Priority Mail
Orders are usually processed within one to two business days, excluding holidays. You should receive your order within two to five business days, depending on the ship-to location. For all delivery options, we cannot guarantee a date. Typically, orders received after 10am EST will be processed the next business day. 

UPS 2nd Day Air
Order should arrive in two business days and needs to be placed by 10am EST.

UPS Next Day Air
Delivery is the next business day. Order needs to be received by 10am EST.

Note: UPS does not process Air shipmets over weekends. Example: UPS 2nd Day Air orders shipped on Thursday will be delivered on Monday.

International Shipping
Our customers abroad will receive shipment via the United States Postal Service Priority Mail International, six to ten business days or Priority Mail Express International, three to five business days. 

Our Return Policy, for Web and Phone Orders
If for any reason you are unsatisfied with your purchase, you may return new and unused items within 30 days of order shipment date for an exchange or refund to the original form of payment. Please include original packaging, tags and receipt. We cannot credit or exchange altered, customized or personalized items. Used merchandise cannot be returned unless defective.
Sale items are not returnable. 

Note: If you are returning a gift, you will receive a Murray’s Toggery Shop Gift Certificate.

Note: Original shipping charges are not refundable.

Cancellations
We are unable to cancel the order once it is submitted. If you have questions about your order, please call Murray’s Toggery at 508-228-0437 or email at info@nantucketreds.com.

Backorders/Sold Out
Regardless of how professionally we anticipate our inventory needs, there are times items are backordered or sold out. If an item is backordered or sold out, we will contact you by email or telephone and give you the opportunity to change your order, wait for the merchandise to arrive or cancel your order.