Customer Service


It is our goal to meet your expectations.

Here at Murray's the customer has always been our most important asset. We will do everything in our power to ensure you are satisfied with your product and shopping experience, whether in the store, over the phone or here on our website. Please contact us anytime to let us know how we are doing. Thanks!


Shipping

UPS Grounds / Standard Delivery

We try to ship your order within one to two business days and you should receive your order within about a week to ten days. We do not ship to P.O. boxes.   For all delivery options we cannot guarantee a date. Typically, orders received after noon will be processed the next day.

UPS Next Day Air

Delivery is next business day. Order needs to be received by 10 A.M.

UPS 2nd Day Air

Order should arrive in two business days and needs to be placed by 10 A. M.

International Shipping

Our customers abroad will receive shipment via the United Post Office. Most shipments are $50 US Dollars.


Our Return Policy

We will gladly exchange or credit your return of unworn, unlaundered merchandise within 21 days of order shipment. Please include original packaging, tags and receipt. We cannot exchange or credit altered, customized or personalized items. Used merchandise cannot be returned unless defective. Sale items are not returnable. We do not accept returns or exchanges on jewelry.

Note: If you are returning a gift, you will receive a Murray’s Toggery Gift Certificate.

Note: Original shipping charges are not refundable. 

Cancellations

We are unable to cancel the order once it is submitted. If you have questions about your order, please call Murray’s Toggery at 508-228-0437 or email at info@nantucketreds.com.

Backorders/Sold Out:

Regardless of how professionally we anticipate our inventory needs, there are times items are backordered or sold out. If an item is backordered or sold out, we will contact you by telephone or email and give you the opportunity to change your order, wait for the merchandise to arrive or cancel your order. 


 

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